Incident Management & Corrective Action Registers
Unlike some Incident Management Systems, which are fixed in their design, integrum includes a built-in form builder that enables your staff to design your own Corrective Action Request (CAR) form, without needing to involve a team of IT staff.
This means that the people who use the incident management system can maintain it themselves and have the flexibility to adapt it for future business requirements, while retaining all the benefits of a standard software package.
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It is also possible to create CARs that are related in some way to other CARs. We call these Sub-CARs and they are automatically assigned the same CAR tracking number with a sequential number suffix.
 | Within each CAR or Sub-CAR you can also raise Action Items for follow-up.
Each action can be individually assigned to a particular person and the status of each action can also be tracked.
To ensure that actions are not forgotten, it is not possible to close the CAR until all of the actions associated with it have been completed.
Individual CARs and associated Actions also appear in a View called “My Corrective Actions” which is a personal “To-Do-List” of all incidents that have been associated with each person.
Management Reporting Views are available to summarise days outstanding CARs and Actions by person and other organisational and system categories. |
Management output from the integrum incident management system is flexible, providing a number of standard status tracking views and can also be tailored by your end users using an optional report writer and business analysis tool for more formalised or ad-hoc reporting requirements.
Data can also be easily exported from integrum into standard spreadsheet formats.
The incident management system also includes a built in workflow system that can be used to track follow-up actions associated with each incident.
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integrum uses your internal email system to send notifications and reminders to staff for follow-up action, ensuring that all associated corrective actions are completed and not forgotten.
The security features built-in to integrum, also allow your non-IT staff to control access to particular incidents on a “Need-to-Know Basis”, ensuring commercial secrecy and helping your organisation to meet relevant privacy legislation.
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